We are dedicated to improving institutional effectiveness through strategic planning, data & analytics, and research. We work collaboratively with the NCSSM community and partners to better inform decision-making, operational efficiency, and strategic priorities.

Goals of the Office of Institutional Effectiveness 

Our Team

We work as a team to respond to the needs of the institution, but we do have specific areas we cover as they relate to roles/skill-sets. Select each name to view a bio and see credentials.

Krissi Hewitt, PhD

Executive Director of Institutional Effectiveness & Chief Research Officer

(919) 416-2882


Dennis Gilfillan, PhD

Business Intelligence & Data Analyst


Paul Namaste, PhD

Research & Assessment Specialist

(919) 416-2678